southwest airlines hawaii customer service

SOUTHWEST AIRLINES HAWAII CUSTOMER SERVICE PROFESSIONAL

Louis in July for the first time and were the first mother-daughter duo ever at Southwest. The two flew as a team from Denver to St. There was really never any other option.” Keely was offered a scholarship by Southwest in 2017 and said, “Southwest was always the end goal for me. Her daughter decided as a teenager that she would follow in her mom’s footsteps and become a pilot. Holly Petitt started as a flight attendant before deciding to become a pilot. In lockstep with Hawaiian, Captain Holly Petitt and First Officer daughter Keely Petitt just become the first mother-daughter pilot team for Southwest. Maria came to HA from Republic Airlines earlier this year. Kamelia has been with Hawaiian as a flight attendant since 1992 and became a pilot in 1999.

SOUTHWEST AIRLINES HAWAII CUSTOMER SERVICE PROFESSIONAL

I always knew Maria would be a fantastic pilot – she’s always been brilliant and professional – but sitting next to her as she flew the plane with such skill and ease still blew me away,” Kamelia said. “Flying for Hawaiian Airlines with my daughter, side-by-side in the cockpit, was a dream come true for me. The team welcomed guests, posed for selfies, and sought to encourage young girls to follow their dreams. One of the Hawaii flights BOH traveled on with Alaska Airlines this week also featured a female co-pilot coincidentally.Ĭaptain Kamelia Zarka and her First Officer Daughter Maria Zarka pilot the Hawaiian Airlines Boeing 717 flying interisland. That is an industry long dominated by men. This week Hawaii introduced the first mother-daughter Tongan pilot team. The airlines are now taking to a battle of the female pilot teams, not to be outdone by flights, routes, service, or fuel. You won’t be surprised to know that we were in the air again this week, and you’ll soon see more surprising reviews from us of flights between the west coast and Hawaii. They each have a unique brand, and there’s much to be said about both. We were completely surprised with the results if you haven’t seen them, you may be too. These airlines offer different things beyond just getting you from Mainland point A to your Hawaii vacation point B.Ī week ago, we traveled with Hawaiian and with Southwest to share our review of how the two airlines did on inter-island service. These are the sweet spots where competition means the lowest-priced flights to Hawaii.Ĭompetition is hottest on flights from Las Vegas, Long Beach, Los Angeles, Los Angeles, Oakland, Phoenix, San Diego, and San Jose. In many cases, Hawaiian has matched that price on their departures that coincide with Southwest.ģ. If it isn’t apparent, that is far below their cost to provide the service. That reduced their mainland service by nearly 40% compared to when they were operating 37 daily flights, instead of the 23 now flying.Īt the same time, Southwest increased interisland service and has decided to sell every seat on every flight for just $39 through the end of 2022. In August they cut Los Angeles to Kauai and Kona, Phoenix to Kauai and Kona, Sacramento to Kauai, Kona and Maui, and San Diego to Kaua, Kona, and Maui. Southwest recently pulled back on mainland to Hawaii while doubling down on interisland.

Other airlines, including the legacies and Alaska, compete too, but they pale by comparison.Ģ. While they have some codeshare with JetBlue, that still limits how many options they have to distribute passengers beyond those nonstop flights. Hawaiian is constrained differently by a limited flight network. While they have broad coverage, their cross-country routes beyond Las Vegas or Phoenix require a connection. Southwest is constrained by its limited-range 737 aircraft. The two leading Hawaii airlines are vying across a range of routes. This is a fight to the death between Hawaiian and Southwest.” The battle of the flights.ġ. That between bellwether Hawaiian Airlines, and up and coming Hawaii behemoth Southwest Airlines.īOH editor Jeff: “Southwest learned every trick in the Hawaii playbook directly from Hawaiian Airlines. The ultimate battle for flights to Hawaii is on, and it is poised to continue and intensify.

Southwest airlines hawaii customer service